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Returns & Refunds

Returns & Refunds Policy

At The Great Outdoors Malta, we take pride in the quality and craftsmanship of our outdoor furniture and accessories. We understand that sometimes, a product may not meet your expectations. This policy outlines the process for returns and refunds to ensure your shopping experience with us remains positive and straightforward.


Return Eligibility:

  • Items are eligible for return within 14 days of the delivery date.

  • To qualify for a return, items must be in the same condition that you received them, unused, with tags, and in their original packaging.

  • Proof of purchase is required for all returns and exchanges.


Non-returnable Items:

  • Custom orders or personalized items.

  • Sale items or gift cards.

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.


Process for Returns:

  1. Contact Us: Before returning any product, please contact our customer service team at We will guide you through the steps for returning your product.

  2. Return Shipping: Instructions for return shipping, including the address and any necessary shipping labels, will be provided by our customer service team.

  3. Inspection: Upon receiving your return, we will inspect the item(s) and notify you of the approval or rejection of your refund based on the condition of the returned items.



  • Once your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.


Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please contact us immediately so we can evaluate the issue and make it right. In such cases, we will cover all shipping costs and provide a replacement or refund as necessary.


Customer Support:

  • For any questions or concerns regarding our Returns and Refund Policy, please contact our customer service team. We're here to help ensure that your experience with us is as enjoyable and hassle-free as possible.


Thank you for shopping with The Great Outdoors Malta. We value your business and are committed to providing high-quality products and exceptional customer service.

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